Support

We're here to help. Find answers below or reach out to us directly.

Contact Us

📧
Email Support
support@civisly.com

We typically respond within 24 hours.

Frequently Asked Questions

What is Civisly?

Civisly is an AI-powered civic assistant that helps you understand how government actions affect your life. We provide personalized, plain-English summaries of federal and state legislation, executive orders, and more — tailored to your location and interests.

How do I create an account?

Tap the "Sign In / Sign Up" button at the bottom of the app. You can create an account using your email address and a password. On the web version, you can also sign up with Google.

I signed up with Google on the website. How do I log in on the app?

If you created your account using Google Sign-In on civisly.com, you'll need to set a password to log in on the iOS app. On the Sign In screen, tap "Forgot Password?" and enter the email associated with your Google account. We'll send you a link to set a password, and then you can log in with your email and new password.

How do I personalize my feed?

Go to Settings (in the sidebar menu) and set your zip code, life situation tags (like "Homeowner" or "Student"), and policy interests (like "Healthcare" or "Education"). Your feed will automatically update to show legislation that's most relevant to you.

What does the AI Assistant do?

The AI Assistant lets you ask questions about any bill, law, or government action in plain English. You can ask things like "How does this bill affect homeowners?" or "What does this executive order mean for small businesses?" and get a clear, understandable answer.

How do I watch a bill for updates?

On any bill card in your feed, tap the "Watch" button (bell icon). You'll receive notifications when the bill's status changes — like if it passes a vote, moves to committee, or gets signed into law.

How do I reset my profile?

Go to Settings → scroll to the bottom → tap "Reset All Preferences." This will clear your zip code, life tags, and interests so you can start fresh.

How do I delete my account?

To delete your account and all associated data, please email us at support@civisly.com with the subject "Account Deletion Request." We will process your request within 30 days.

Is my data secure?

Yes. Your data is stored securely using Firebase (Google Cloud infrastructure) with encryption at rest and in transit. We never sell your personal information. For full details, see our Privacy Policy.

Report a Bug

Found something that doesn't work as expected? We'd love to hear about it so we can fix it. Please email us at support@civisly.com with:

  • A description of the issue
  • What you expected to happen
  • Your device and app version
  • Screenshots, if possible